89dc Privacy Policy

1. Introduction & Scope

This Privacy Policy describes how 89dc ("we", "us", or "our") collects, uses, stores, and protects personal information about individuals who access or use the 89dc website and associated services (the "Platform"). This Policy applies to all users of the Platform, including registered account holders, prospective players, and visitors who browse without registering.

By creating an account on 89dc or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact us to request deletion of any data we may hold about you.

2. Information We Collect

89dc collects two broad categories of information: information you provide directly, and information we collect automatically when you use the Platform. Both categories are described in detail below.

Information You Provide Directly

• Registration details: full name, date of birth, mobile number, and email address submitted when creating your 89dc account.
• Identity verification documents (KYC): scanned copies or photographs of government-issued ID, proof of address, and proof of payment method ownership submitted during verification.
• Financial information: details of the payment method used for deposits and withdrawals, including bKash wallet number, Nagad account number, Rocket account, or masked card details. We do not store full card numbers.
• Support communications: the content of any messages, complaints, or requests you submit to our support team at [email protected].
• Responsible gaming preferences: any deposit limits, session reminders, or self-exclusion requests you submit through our responsible gaming tools.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and time zone. This information helps us detect fraud and optimise the Platform for your device.
• Usage data: pages visited, games played, bets placed, session duration, click paths, and feature interactions within the Platform.
• Cookies and similar tracking technologies: please see Section 7 (Cookies) for a full explanation of how we use cookies on the Platform.

3. How We Use Your Information

89dc processes personal data only for the specific, legitimate purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was collected.

• Account management: creating and maintaining your player account, verifying your identity, and enabling you to deposit, wager, and withdraw funds.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records.
• Regulatory compliance and fraud prevention: verifying player age and identity, detecting and preventing fraudulent activity, money laundering, and other prohibited conduct as described in our Terms and Conditions.
• Customer support: responding to your enquiries, resolving disputes, and providing assistance with account or payment issues.
• Service improvement: analysing anonymised usage data to improve game selection, Platform performance, and the overall player experience.

4. Sharing Your Information

89dc does not sell, rent, or trade personal data to third parties for marketing purposes. We share data only in the circumstances set out below, and only to the minimum extent necessary for the stated purpose.

Service Providers

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment networks (Visa, Mastercard) receive only the transaction data required to process your payment. These providers operate under their own privacy policies and security standards.
• Game providers: studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and anonymised player ID to load games. They do not receive your full registration details.
• Identity verification partners: we may use a third-party KYC service to verify your identity documents. These partners are bound by strict confidentiality agreements and may not use your data for any purpose other than verification.

Legal Disclosure

• We may disclose personal data to law enforcement, regulatory authorities, or courts when required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of our players, or enforce our Terms and Conditions.
• In the event of a business transfer, merger, or acquisition, your data may be transferred to a successor entity, subject to the same privacy protections described in this Policy. We will notify you of any such change via the email address on file.

5. Data Retention

89dc retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable law. The general retention periods we apply are set out below.

• Active accounts: all account data is retained for the duration of your account's active status. Keeping your account open ensures we can provide continuous service.
• Closed accounts: following account closure we retain transaction records and identity verification documents for a minimum of five years to comply with anti-money-laundering and financial record-keeping obligations.
• Support communications: customer support records are retained for two years from the date of the last interaction to enable us to handle follow-up queries or disputes.
• Marketing data: if you have opted in to receive promotional communications, your marketing preferences are retained until you opt out. Upon opt-out we will suppress your details within ten business days.

When the retention period expires, data is securely deleted or anonymised so that it can no longer be associated with you as an individual. You may request early deletion of non-essential data at any time by contacting [email protected].

6. Security Measures

89dc takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, loss, alteration, or disclosure. These include but are not limited to:

• SSL/TLS encryption on all data transmissions between your device and the 89dc servers, ensuring your account credentials, financial details, and personal information are protected in transit.
• Encrypted storage of sensitive data at rest, including password hashing using industry-standard one-way algorithms so that plain-text passwords are never stored.
• Role-based access controls so that only authorised 89dc personnel with a business need can access player account data, and all such access is logged and auditable.
• Regular security reviews and vulnerability assessments of the Platform infrastructure to identify and remediate potential weaknesses before they can be exploited.

While we maintain robust security practices, no system connected to the internet can guarantee absolute security. If you believe your account has been compromised, please contact us immediately at [email protected]. We will investigate and take appropriate action within one business day of receiving your report.

7. Cookies & Tracking Technologies

89dc uses cookies and similar technologies to operate the Platform, remember your preferences, maintain your login session, and collect anonymised analytics data. Cookies are small text files stored on your device by your browser at our instruction. You can control cookie behaviour through your browser settings, but please note that disabling certain cookies may limit the functionality of the Platform.

• Strictly necessary cookies: required for the Platform to function. These include session cookies that keep you logged in during your visit and security cookies that help detect fraudulent activity. These cannot be disabled.
• Preference cookies: remember your chosen language, region, and display settings so you do not need to re-select them on each visit.
• Analytics cookies: collect anonymised data on how players navigate and use the Platform. This helps us understand which features are most popular and where improvements are needed. No personally identifiable information is sent to analytics systems.
• Session security tokens: short-lived tokens used to protect your account during an active session and prevent cross-site request forgery (CSRF). These are deleted automatically when your session ends.
• Payment redirect tokens: single-use tokens generated when you initiate a deposit or withdrawal that link your Platform session to the payment processor gateway. These expire immediately after the transaction completes.

To manage or delete cookies stored by 89dc, access your browser's privacy or cookie settings. Most modern browsers allow you to view, block, or delete specific cookies. For mobile browsers on Android and iOS, consult your device's browser help documentation.

8. Your Rights

As a user of the 89dc Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered mobile number or email so we can verify your identity before processing your request.

We will respond to all verified data rights requests within ten business days. In cases where the request is complex or where we receive a large number of simultaneous requests, this period may be extended by up to thirty days, and we will notify you accordingly.

9. Children's Privacy

89dc is strictly an adults-only platform. We do not knowingly collect or process personal data from individuals under 21 years of age. Our registration process requires users to confirm they are at least 21 years old, and we conduct age verification checks to enforce this requirement. If you are a parent or guardian and believe a minor has created an account on 89dc, please contact us immediately at [email protected]. We will promptly investigate and close the account, and delete all associated data.

• Right of access: request a copy of the personal data we hold about you, along with information on how it is being used.
• Right to rectification: request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.

10. Changes to This Policy

89dc may update this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or business operations. When we make material changes we will update the Last Updated date at the top of this page. Where the changes are significant, we will use reasonable efforts to notify registered players by email. Your continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy.

We recommend bookmarking this page and reviewing it periodically, particularly before making a new deposit or sharing additional personal information with us. The current version of the Policy is always the one available at https://89dc.pro/privacy-policy.

11. Contact & Data Controller

89dc is the data controller for all personal data processed in connection with the Platform. If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact our privacy team. We are committed to resolving all privacy queries promptly and transparently. Email us at [email protected] with the subject line "Privacy Query" and we will respond within one business day.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with general principles of international data protection law as applicable to a digital services platform accessible from Bangladesh. 89dc makes no representation that the Platform or this Policy satisfies the requirements of any specific jurisdiction outside Bangladesh. Accessing the Platform from jurisdictions with different data protection laws is done at the user's own risk and responsibility.